Terms and Conditions & Return Policy
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of EVENTSUPPLYLA.COM The collective work includes works that are licensed to EVENTSUPPLYLA.COM Copyright 2023, A EVENTSUPPLYLA.COM ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing E EVENTSUPPLYLA.COM products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with EVENTSUPPLYLA.COM or to purchase EVENTSUPPLYLA.COM products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by EVENTSUPPLYLA.COM. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of EVENTSUPPLYLA.COM used in the site are trademarks or registered trademarks of EVENTSUPPLYLA.COM.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, EVENTSUPPLYLA.COM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. EVENTSUPPLYLA.COM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. EVENTSUPPLYLA.COM does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
EVENTSUPPLYLA.COM shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if EVENTSUPPLYLA.COM has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a EVENTSUPPLYLA.COM product is mistakenly listed at an incorrect price, EVENTSUPPLYLA.COM reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EVENTSUPPLYLA.COM reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EVENTSUPPLYLA.COM shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by EVENTSUPPLYLA.COM without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
EVENTSUPPLYLA.COM may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to EVENTSUPPLYLA.COM.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of EVENTSUPPLYLA.COM products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of EVENTSUPPLYLA.COM products) must be commenced within one (1) year after the claim or cause of action arises. EVENTSUPPLYLA.COM failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. EVENTSUPPLYLA.COM may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a EVENTSUPPLYLA.COM or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
EVENTSUPPLYLA.COM does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, EVENTSUPPLYLA.COM is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, EVENTSUPPLYLA.COM reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to EVENTSUPPLYLA.COM in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless EVENTSUPPLYLA.COM, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, EVENTSUPPLYLA.COM may link to sites operated by third parties. However, even if the third party is affiliated with EVENTSUPPLYLA.COM has no control over these linked sites, all of which have separate privacy and data collection practices, independent of EVENTSUPPLYLA.COM These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, EVENTSUPPLYLA.COM seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Return Policy
RECEIVED WRONG MERCHANDISE
If you receive wrong merchandise you must contact EVENTSUPPLYLA.COM within 5 business days. We will replace the incorrect merchandise at no charge to you. If you receive incorrect merchandise EVENTSUPPLYLA.COM will not charge you a restocking fee or shipping. please contact us within the 5 business days of receipt and we will arrange to have the items picked up at no cost to you.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
Customers, who pickup the merchandise from our location, after arranging the RMA, they must return the merchandise to our location.
RECEIVED DAMAGED MERCHANDISE
If there is visible damage to the packaging, please mark your delivery slip as such. You should also open the package immediately and inspect the product for damage. If there is obvious shipping damage, you may refuse the item and ask the freight carrier to take it back to the originating point. Please contact Event Supply as soon as that happens.
If the package appears slightly damaged, write “Package Damaged” when you sign for delivery. It is your responsibility to contact us within five (5) business days of receiving the damaged package. We will begin our investigation and claims process with the shipping company. These can take anywhere from 8 to 30 days to complete. We will replace the damaged merchandise at no charge to you. You must keep all damaged packaging and products for 14 business days as the shipping companies may come to retrieve it. We will pick up the damaged items at no charge to you, there may be times where we ask you to discard the damaged items.
PLEASE NOTE: It is your responsibility to ensure that the items are packaged in original (or similar) packaging and ready for shipment.
GENERAL RETURNS
In order to return an item, you must first request an RMA (Return Merchandise Authorization) number from EVENTSUPPLYLA.COM. This request must be received no later than seven (7) business days from receipt of the merchandise. You may request an RMA number by calling +1-213-571-5220 or by sending an email to sales@eventsupplyla.com No merchandise may be returned without an RMA number. A form will be sent to you via email that must be printed and returned with the package. A 20% restocking fee will be assessed to all non-custom orders. Call us if you have any questions about this. Shipping fees are non-refundable and you will be responsible for return shipping costs.
While we do our very best to meet customer deadlines, there are always situations where a deadline can’t be met. Failure to meet a deadline does not remove a customer’s obligation to pay the normal cancellation fees. The best way to prevent this is to make sure we are aware of your deadline and to monitor your emails for a tracking number sent out around the time an order gets shipped.
In your request for RMA # please include the following:
- Your order number.
- The item number of the products you wish to return.
- The quantity of the item you want to return.
- The reason for the return.
PLEASE NOTE: All merchandise must be returned in the original condition, packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before requesting an RMA.
All Items, On Sale, Scratched, Dent, or used can not be returned and all sales are final.
REFUND & CANCELLATION POLICY
Generally, your order will ship within 48 to 72 hours, but it is VERY IMPORTANT that if you have a deadline you meet, you make us aware of it.
If you are contacted by EVENTSUPPLYLA.COM because of a delay, backordered item, or we cannot meet your deadline and you wish to cancel your order we will reverse the payment and cancel the order.
If you decide to cancel your order, please contact us at +1-213-571-5220 or email to sales@eventsupplyla.com as soon as possible and we will cancel the order. If we are able to cancel, your credit card charge will be reversed with no restocking fee. Your credit card statement will reflect both the charge and the refund.
If your order ships and you cancel immediately after it ships, you will be responsible for all outbound and inbound shipping costs. You will need to receive the order and then call us to arrange a return per the above RMA instructions. Refusal of a shipment is not an acceptable way of returning/cancelling an order and may be subject to additional fees and penalties.
Cancellations or returns must be authorized in advance.
RECEIVING INSTRUCTIONS
EVENTSUPPLYLA.COM uses Fedex shipping companies, and we ship from several different locations. Your order maybe shipped in several shipments.
There are times when an order must ship via freight. If your order ships that method the shipping company will contact you to arrange receipt of your shipment. All deliveries will require that an adult be present to inspect and sign for the shipment.
Tips to Reduce Your Inconvenience of Returns:
1-Before ordering, always understand the final dimensions of completely assembled products.
2-Please check the color and dimensions of items carefully to make sure they are suitable for the space and use intended.
3- Let us know if we can be of assistance in selecting the right products for your event.
4-Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery.
5-Don’t damage or discard any shipping materials, packing or boxes until you are sure you are satisfied. Returns must be in a orginal condition and Packging.
Shipping Policy
Fedex SHIPPING (48 to 72 hours processing time)
Depending on your location, it can take 3-14 days for it to be delivered once tracking has been received.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, there is a gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at sales@eventsupplyla.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, we can attempt an address change with Fedex. This does require additional fees that you are responsible for. For more information on how to return your order please see our return policy.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
If your package was undeliverable, meaning Fedex attempted to deliver your package three times and no one was there to accept it, and is returned back to us you will be responsible for the return shipping costs along with the outbound shipping costs and a 20% restocking fee. The order will then be refunded and cancelled. If you require a reshipment of the order you will have to place a new order.
DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact Fedex in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you suspect that your package has been stolen, please contact the proper authorities.
PROCESSING TIMES
All orders have a 48 hours to 72 hours of PROCESSING TIME. There are additional costs associated with this please contact us at sales@eventsupplyla.com or +1-213-571-5220 to discuss.
Large Quantities and Freight– may require extra processing times.